Adoption and Change Management that Helps Your People Succeed

Rolling out new technology is easy. Getting people to use it properly is not. Chess helps organisations drive successful adoption, reduce resistance to change, and improve productivity across Microsoft 365 and modern workplace tools. Whether you’re modernising your workplace, improving cloud management, or supporting app migration to cloud, Chess helps your people adopt new technology confidently and productively.

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The Cost of Poor Adoption

When employees don’t understand new tools or see the value in using them, projects stall, productivity drops, and costs rise. Technology that isn’t adopted properly creates confusion, frustration, and unnecessary risk across the business.

Pain points:

  • Low user engagement with new systems
  • Shadow IT and unapproved communication tools
  • Increased support tickets and rework
  • Poor return on technology investment
  • Security and compliance risks
  • Change fatigue among employees

Fix adoption issues before they undermine your technology investment.

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80% of end users admit to using their communication tool of choice, rather than approved platforms.

Microsoft

Our Adoption and Change Management Services

Successful cloud management and cloud technology services rely on people adopting new tools in the right way. Chess supports organisations through cloud change by combining proven adoption frameworks with practical cloud migration consulting and hands‑on support that delivers real business value.

Cloud Adopt

A cloud‑based training platform that accelerates learning and improves employee confidence when adopting Microsoft 365 and other cloud technologies.

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Adoption & Change Consultancy

Expert cloud migration consulting that helps your people embrace new tools, including collaboration platforms and app migration to cloud environments.

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Cloud Adopt for Microsoft 365

Cloud Adopt is a cloud‑based training platform that supports organisations using Microsoft 365 and wider cloud technology services. It helps employees build confidence quickly and supports long‑term adoption as part of your wider cloud management strategy.

Best for:

  • Organisations adopting Microsoft 365
  • Hybrid and remote workforces
  • Teams needing ongoing digital skills support

Benefits:

  • Faster user adoption
  • Improved productivity
  • Reduced reliance on support teams
  • Better return on Microsoft 365 investment

Request a Cloud Adopt Demo

Adoption and Change Management Consultancy

Our consultants deliver tailored adoption programmes that support cloud migration consulting, Unified Communications projects, and app migration to cloud. We focus on people, not just technology, to ensure change sticks.

Best for:

  • Large‑scale technology change programmes
  • Unified Communications and collaboration projects
  • Organisations struggling with adoption

Benefits:

  • Higher uptake of new systems
  • Reduced resistance to change
  • Clearer communication and engagement
  • Measurable business outcomes

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Customer Stories

Freeths

We worked with the legal firm, Freeths, to help them adopt a new Unified Communications solution across 900+ employees and multiple sites.

Our Service Adoption Specialists got to know the business and the people working there. Our approach meant a high uptake rate of the system, less use of unwanted communication methods, and a positive sentiment across the employee base. We reduced Freeths’ mobile costs by circa 3k per month. 

Read More About Freeth's Story

Making IT Work For You

Chess is one of the UK’s leading independent and trusted technology service providers, employing more than 240 skilled people across the UK, supporting over 18,000 organisations.

We believe IT should work for you, reduce costs, deliver efficiency, keep you secure, enhance your work-life balance, improving performance. At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts.

We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than 17 years in the top 100.

Frequently asked questions

It ensures employees understand, adopt, and use new cloud tools effectively during and after cloud migration.

Yes. Chess provides cloud migration consulting alongside adoption services to help organisations move and manage applications in the cloud successfully.

Yes. We support app migration to cloud by focusing on user adoption, communication, and training throughout the transition.

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