Managed Cyber Security Services to Support You

Stay ahead of cyber threats without stretching your people. Chess Security Support gives you access to specialist expertise, 24×7 monitoring, and managed security services that reduce risk, cut complexity, and free your team to focus on what matters most.

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The Cost of Unreliable Security Support

When security support is slow, reactive, or unclear, risk grows fast. Incidents take longer to contain, staff lose productive time, and customers start to question whether they can trust you. Relying only on vendor support or best‑efforts from an already busy IT team leaves gaps that cyber criminals are quick to exploit.

  • Long downtime when issues need to be passed between vendors, internal teams, and third parties.
  • Missed alerts and delayed response because nobody is watching systems around the clock.
  • Overstretched in‑house teams unable to focus on strategic projects due to constant firefighting.
  • Higher breach and ransomware risk where patches, backups, and endpoint protection are not tightly managed.
  • Unclear responsibilities leading to confusion during incidents and slower decision‑making.
  • Rising costs from unplanned remediation, lost productivity, and potential regulatory action.

Explore Chess Security Support Packages

65% of UK Consumers still choose to contact businesses by phone

YouGov, April 2025

Cyber Security Protection Services to Help You

Whether you need extra hands for day‑to‑day security tasks or a fully managed security service, Chess gives you flexible options. Our Security Support services combine specialist people, proven processes, and leading technologies to keep your organisation protected and compliant.

Managed Security Support

Reactive, pay‑monthly security support that supplements vendor support and backs up your in‑house team by phone and email.

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Managed Security‑as‑a‑Service

A single managed security service that monitors, protects, and backs up your users and endpoints, integrated with 24×7 Managed Detection & Response.

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Managed Security Support

Our Managed Security Support is a pay‑monthly, reactive service designed to complement vendor support and strengthen your in‑house operation. You gain direct access to our specialist security support team by phone and email, ready to help when something goes wrong or when you simply need expert guidance.

Best for:

  • Organisations with a small or stretched IT team.
  • Businesses that rely on existing security tools but need extra expertise.
  • Those wanting a predictable monthly cost for security support.

Benefits:

  • Resolve issues faster – Our specialists take ownership the moment you raise a ticket, cutting downtime and keeping people productive.
  • Reduce pressure on your IT team – Free your internal staff from constant troubleshooting so they can focus on business‑critical work.
  • Speed up escalations – We work directly with your security vendors, removing delays and helping you get clear answers more quickly.
  • Improve your security posture – With expert guidance and best‑practice advice, you avoid repeat incidents and close common gaps.
  • Gain predictable monthly costs – One simple price gives you access to specialist help whenever you need it.

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Managed Security‑as‑a‑Service

Chess Managed Security‑as‑a‑Service brings together endpoint protection, user protection, backup, and centralised security operations into one managed service. Our team continuously monitors, detects, and remediates threats, so your users stay productive and your data stays safe. Two core protection pillars. A single managed security service.

Best for:

  • Organisations wanting proactive, always‑on security rather than reactive support.
  • Businesses with remote or hybrid workers using multiple devices.
  • IT teams looking to simplify security tools and management under one partner.

Benefits:

  • Reduce the risk of cyber attacks – Continuous monitoring and rapid response help stop threats before they disrupt your business.
  • Keep every device protected and up to date –
  • Automated patching and software management remove common vulnerabilities.
  • Protect your people, not just your tech – Training, email filtering, and dark web monitoring help your users avoid mistakes that lead to breaches.
  • Bounce back quickly from incidents – Microsoft 365 and endpoint backups support fast recovery and minimise impact.
  • Consolidate your tools and simplify management – One integrated service, one partner, and one clear view of your security health.
  • Lift the burden on your IT team – Our specialists run your day‑to‑day security operations so your people can focus on strategy.

Speak to us about Managed Security-as-a-Service

Compare Security Support Options

Not sure which level of support is right for you? Compare how vendor‑only support stacks up against Chess Security Support packages.

Features/ Need Vendor Support Only Managed Service Support Managed Security-as-a-Service
Access to security specialists who know your set-up △ Limited ✓ ✓
Contact by phone and email for issues △ During vendor hours ✓ ✓
24x7 monitoring and alert response X X reactive only ✓
Endpoint protection managed and updated X X ✓
User awareness and email security X X ✓
Microsoft 365 and endpoint backup management X X ✓
Help with escalations and vendor coordination X ✓ ✓
Predictable monthly cost X ✓ ✓

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Making IT Work For You

Chess is one of the UK’s leading independent and trusted technology service providers, employing more than 240 skilled people across the UK, supporting over 18,000 organisations.

We believe IT should work for you, reduce costs, deliver efficiency, keep you secure, enhance your work-life balance, improving performance. At Chess, we’re passionate about our unique culture and our continuous investment in our people to be industry experts.

We’re extremely proud that our people voted us No.1 in ‘The Sunday Times 100 Best Companies to Work for’ list 2018, and we continue to celebrate more than 17 years in the top 100.

Frequently asked questions

Managed Security Support is a pay‑monthly service where Chess security specialists support your existing tools and systems. We help you troubleshoot issues, work with vendors, and give clear advice when you need it, so your team is not left on its own.

Managed Security‑as‑a‑Service is proactive and always on. Instead of waiting for you to raise a ticket, we continuously monitor your endpoints and users, respond to alerts, manage updates and patches, and look after backup. It is a full managed security service, not just a support line.

Yes, tools alone are not enough. Our services, including Managed Security‑as‑a‑Service, work alongside technologies such as Sophos MDR to make sure alerts are understood, actions are taken, and your security policies stay up to date.

Absolutely. Our Security Support packages are designed to extend your in‑house team, not replace it. We work in partnership with your people, sharing knowledge and agreeing clear responsibilities so everyone knows who does what.

Yes. Security Support is ideal for SMEs and mid‑market organisations that need expert security support but do not want to hire a full internal security team. You get enterprise‑level capability with a predictable monthly cost.

After a short discovery session, we agree the right service level, onboarding plan, and responsibilities. Once the service is live, you will know exactly how to contact us, what is covered, and how we will communicate with you.

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Please fill in the form and one of our experts will get in touch to explore how we can help your business work smarter and achieve more.